FAQs

What is La Boule?

La Boule by Villeroy & Boch is a tableware set that stacks into a sculptural sphere. Use it to serve a meal, then bring the pieces together to create a decorative feature in your home.

What is included in the set?

The standard seven-piece La Boule set includes two bowls, two shallow bowls, two plates and one serving platter, creating a table setting for two. Other formats, including La petite Boule, have different contents. Please check the individual product description before ordering.

What is La Boule made from? Is it durable?

La Boule is made from Villeroy & Boch Premium Porcelain, valued for its strength and resistance to chipping. It is suitable for everyday use, but, like all porcelain, it can break if dropped or knocked against a hard surface.

Can I use it in the dishwasher or microwave?

La Boule porcelain tableware is generally dishwasher-safe and microwave-safe. Always follow the care instructions for your particular model and check the product description for any exceptions.

What if I accidentally break a plate or bowl?

You may be able to replace the individual piece without purchasing a whole new set. Contact us with the name or article number of your La Boule and a photo of the piece you need. We’ll check availability and confirm the price and estimated delivery time. Replacement pieces are subject to the design and the manufacturer’s available stock.

Are your Villeroy & Boch products authentic?

Yes. We sell genuine Villeroy & Boch products. If you have questions about a particular model or its product details, please contact us before ordering.

Do you offer international delivery?

Yes, we ship to selected countries internationally. Delivery availability and costs depend on your destination and the items ordered. If you are unsure whether we can deliver to your address, please contact us before placing your order.

Will I need to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes and clearance or handling fees in the destination country. These charges are the customer’s responsibility unless explicitly included at checkout. They are separate from shipping charges and are set by local authorities or the carrier.

How do you protect porcelain during shipping?

We pack our porcelain carefully for international transport, using protective cushioning and sturdy outer packaging to minimise movement and protect the contents during handling. Although no packaging can eliminate every risk, we take great care to prepare each order for its journey.

What should I do if my order arrives damaged?

Please contact us as soon as possible with your order number and photographs of the damaged item, the outer box and the internal packaging. Keep the packaging while we review the issue. We’ll help arrange an appropriate resolution.

How long will delivery take?

Delivery times depend on the destination, product availability and shipping service. Please contact us for an estimate for your order. Customs checks and local delivery conditions can cause additional delays, so let us know before ordering if you need your purchase by a particular date.

Can you help me choose a model?

Of course. If you are choosing between colours, sizes or finishes, contact us. We’ll help you compare the available options and find a piece that suits your home or the person you are buying it for.

Can I request a model that is not listed?

Yes. Send us the model name, article number or a photograph, and we’ll check whether we can source it. Availability, price and delivery time will be confirmed before you order.

Will you be adding more products?

Yes. Our collection begins with La Boule, and we plan to introduce more distinctive homeware, gifts and unusual finds. We look for thoughtful design and pieces with a character of their own.