Shipping Policy

Last updated: 13 October 2026

Order processing and dispatch

Orders are normally processed and dispatched within 3–5 working days after payment is received, unless a different timeframe is clearly stated before purchase.

Working days are Monday to Friday, excluding UK public holidays.

This is the preparation and dispatch period, not the delivery time. Transit time begins after dispatch and depends on the destination and delivery service.

If an item is a pre-order or requires a longer sourcing period, we will disclose the expected timeframe before you order. If an unexpected delay occurs, we will contact you with an update and explain your options, including any applicable cancellation and refund rights.

Delivery times and charges

Available delivery destinations, shipping charges and estimated delivery times are shown at checkout or provided before you place your order.

Delivery estimates are not guaranteed dates unless we expressly agree otherwise. Where no different delivery period has been agreed, we will deliver without undue delay and within 30 days of accepting your order.

If we miss an agreed delivery deadline, your statutory rights remain unaffected. Depending on the circumstances, you may be entitled to set an appropriate additional delivery period or cancel immediately and receive a refund.

Where tracking is available, we will send the tracking details after dispatch.

International delivery and customs

For international orders, import duties, local taxes and customs clearance charges may apply.

If these charges are not collected at checkout, responsibility for paying them will be disclosed before you place your order. Where the amount cannot reasonably be calculated in advance, we will explain that additional charges may be payable.

Customs clearance may affect delivery times. We will provide reasonable assistance with delivery enquiries, and customs delays do not remove your applicable statutory rights.

We do not impose undisclosed administration fees.

Delivery details and unsuccessful delivery

Please check that your delivery address and contact details are complete and accurate. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after dispatch.

If delivery fails because of an incorrect address you supplied, failure to collect the parcel or refusal to pay import charges clearly disclosed before purchase, we will contact you to discuss redelivery or return.

Where legally recoverable, we may charge reasonable, evidenced additional costs directly caused by those circumstances. We will explain any proposed charge or deduction. We do not automatically retain the purchase price or deduct all shipping costs.

No additional charge will apply where unsuccessful delivery results from our error or that of a carrier we appointed. Your statutory cancellation and refund rights remain unaffected.

Lost or damaged parcels

Where we arrange delivery, the goods remain our responsibility until they are physically received by you or a person you nominate to receive them.

If you independently appoint a carrier that we did not offer, different statutory risk rules may apply.

If your parcel appears lost, arrives damaged or contains an incorrect or missing item, contact us at globalshoplink@gmail.com. We will investigate with the carrier and provide the remedy required by law, which may include a replacement or refund.

Please report problems promptly. Photographs of damaged goods, the packaging and the delivery label can help us resolve the issue. Keep packaging where reasonably possible.

Reporting damage within 24 or 48 hours, providing an unboxing video or retaining the original packaging is not a condition of your statutory rights. You are not required to pursue the courier instead of us.

Returns and cancellations

Please refer to our Refund Policy and Terms of Service for information about cancellations, returns and refunds.

Nothing in this Shipping Policy limits your statutory consumer rights.

Contact us

Global Shop Link Ltd
Company number: 16893990
35C Ashfield Avenue
Feltham, TW13 5BB
United Kingdom

Email: globalshoplink@gmail.com
Telephone: +44 7742 635645