Refund policy

Returns & Refunds

We want you to be happy with your purchase from Global Shop Link. If you would like to return an item or need help with an order, contact globalshoplink@gmail.com.

30-day returns

You may request a return within 30 days of receiving your order. Please send the items back within 14 days of notifying us.

Under our voluntary 30-day returns policy, items must be unused, complete and in their original condition, with their original product packaging. This does not restrict your statutory right to inspect goods or your rights where goods are faulty, damaged or not as described.

Where statutory cancellation rights apply, you may notify us of cancellation within 14 days of delivery without giving a reason and have a further 14 days to return the goods. Original packaging is not a condition of exercising those rights. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

How to arrange a return

Email globalshoplink@gmail.com with your order number and the items you wish to return. We will provide return instructions and the appropriate return address. Please do not send items to the manufacturer.

Pack porcelain securely, with sufficient cushioning to protect every piece. We recommend a tracked return service and keeping your proof of postage.

Return shipping costs

For change-of-mind returns, you are responsible for the return shipping costs.

If an item is faulty, arrives damaged or is incorrect, we will arrange or cover reasonable return shipping costs where a return is required. Please contact us before booking a return shipment so we can help with the arrangements.

Damaged, faulty or incorrect items

Please inspect your order on arrival and tell us about any issues as soon as possible. Where possible, include photographs of the item, outer box and protective packaging, and keep the packaging while we investigate.

Reporting damage promptly helps us resolve the issue with the carrier. Your statutory rights are not limited by a 48-hour reporting deadline or by our voluntary 30-day returns period.

We will provide the appropriate remedy, which may include a refund, replacement or repair, in accordance with applicable consumer law.

Refunds

Refunds are issued to the original payment method.

For change-of-mind returns, we will refund you without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. Your bank or payment provider may take additional time to display the funds.

When you return your entire order under this policy or exercise an applicable statutory cancellation right, we will also refund the standard outbound delivery charge. Any additional amount paid for an upgraded delivery service is not refundable unless required by law.

Sale items

Sale items are covered by the same returns policy as full-priced items.

Exchanges

If you would like a different colour or model, please contact us. Exchanges depend on stock availability; we may arrange a return and a separate new order instead.

International returns

Please contact us before returning an order internationally so we can provide the correct address and customs instructions.

Import duties, taxes and clearance fees paid directly to customs authorities or carriers are not refunded by us. You may be able to apply to the relevant authority for reimbursement.

Your consumer rights

This policy does not limit your mandatory rights under applicable consumer law, including any additional protections that apply in your country.

Return address

Global Shop Link Ltd
35 C Ashfield Avenue
Feltham
TW13 5BB
United Kingdom

Please contact us at globalshoplink@gmail.com before sending your return so we can provide the appropriate instructions. Include your order number inside the parcel.